Privacy policy.
Last updated March 11, 2025
This privacy notice for Alta Frame Ltd., trading as FEEL THE FRAME Studio ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as:
- Visiting our website
- Engaging with us through sales, marketing, or events
Questions or concerns? Please contact us at info@altaframe.co.uk or by post at:
Alta Frame Ltd.
11B Printing House Yard
25 Hackney Road
London, E2 7PR
United Kingdom
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice.
WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us, including:
- Names
- Phone numbers
- Email addresses
- Payment details (processed via third-party payment providers such as Stripe and PayPal)
- Photos
Sensitive Information: We do not process sensitive personal information.
Information Automatically Collected:
We automatically collect certain information when you visit our website. This may include your IP address, browser type, device information, operating system, language preferences, referring URLs, and other technical data collected via cookies and similar technologies. For further details, please refer to our Cookie Policy.
HOW DO WE PROCESS YOUR INFORMATION?
We process your information for purposes such as:
- Facilitating the delivery of our services
- Processing payments and managing transactions
- Responding to your inquiries
- Sending you administrative communications
- Marketing, analytics, and promotional activities
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information with:
- Third-party service providers (Squarespace, Mailchimp, Google Tag, Meta Pixel)
- Payment processors (Stripe, PayPal)
- Other third parties necessary for business operations or legal compliance
DO WE COLLECT INFORMATION FROM MINORS?
Our services are primarily intended for individuals aged 16 and above. We do not knowingly solicit or collect personal data from children under the age of 13 without parental consent. If you become aware that a minor under 13 has provided data without parental consent, please contact us immediately.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy notice or as required by law, typically for the duration that our business operates.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement appropriate technical and organisational measures to protect your personal information. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
WHAT ARE YOUR PRIVACY RIGHTS?
Under UK GDPR, you have the right to access, correct, or delete your personal information, object to or restrict processing, and withdraw consent at any time. You can exercise these rights by contacting us via the details provided above.
POLICY UPDATES
We may update this privacy policy periodically. Updates will be posted on our website, effective immediately upon posting.
If you have further questions about this policy or our data practices, please contact us at info@altaframe.co.uk